Terms and Conditions

Introduction and License

Pistol is operated under the License: Curacao eGaming, providing a range of real-money gambling services, including online pokies and other casino-style games. By accessing or using our services, you agree to comply with these Terms and Conditions. Pistol reserves the right to amend these terms at any time, and changes will be communicated through the platform.

Eligibility

To participate in the services provided by Pistol, users must be at least 18 years of age. It is your responsibility to ensure that you comply with the legal age requirements in your jurisdiction. Pistol does not permit users from restricted regions, and it is your obligation to ensure that your participation does not violate any local laws.

Account Rules

Only one account is permitted per person. Duplicate accounts may lead to the suspension or closure of all related accounts.
Users are required to complete mandatory Know Your Customer (KYC) verification to confirm their identity and age. Failure to provide accurate information may result in account suspension.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Pistol will not be liable for any loss or damage arising from your failure to protect your account information.
Any account found to be misused, including but not limited to the use of fraudulent information or unauthorized access, will be subject to immediate suspension or closure.

Deposits and Withdrawals

Users may deposit funds into their accounts using various payment methods provided on the platform. All deposits are subject to verification and may require additional documentation to comply with Anti-Money Laundering (AML) regulations.
Withdrawal requests will be processed in accordance with the platform’s policies. Users must verify their identity and provide necessary documentation for withdrawal.
While Pistol strives to process withdrawals promptly, users should allow sufficient time for transactions to be completed. Delays may occur due to verification processes or banking procedures.
Pistol reserves the right to impose limits on deposits, withdrawals, and any other transactions in accordance with regulatory requirements.

Prohibited Activities

Engagement in the following activities is strictly prohibited:

Cheating or manipulation of games.
Fraudulent activities, including but not limited to identity theft and payment fraud.
Bonus abuse, including the exploitation of promotional offers.
Use of bots or automated systems to gain an advantage in gameplay.
Unauthorized manipulation or exploitation of system errors.

Limitation of Liability and Termination

Pistol reserves the right to suspend, restrict, or permanently close any account in cases of violations of these terms, regulatory requirements, or if suspicious activity is detected.
The user agrees that Pistol shall not be held liable for any losses or damages resulting from account suspension or termination, or for any direct or indirect losses arising from the use of our services.

Bonus Terms and General Promotional Conditions

Bonuses and promotions are subject to specific terms, which will be outlined at the time of the offer. Users are advised to review these terms prior to participation.
Bonuses may require a minimum deposit and may have wagering requirements that must be fulfilled before withdrawals can be made.
Pistol reserves the right to modify or cancel bonuses and promotions at any time without prior notice.

Fair Play and Game Integrity Rules

Pistol is committed to ensuring a fair gaming environment. All games are regularly tested for fairness and compliance with industry standards. Users are expected to engage in fair play, and any violations will lead to account suspension.

Fraud Prevention and Security Monitoring

Pistol employs advanced security measures to protect user information and prevent fraudulent activities. Users are encouraged to report any suspicious activities to the support team promptly.
The platform utilizes monitoring systems to detect and prevent fraud. Any accounts found to be engaging in fraudulent behavior will be subjected to immediate investigation and possible termination.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to first contact the support team to resolve the issue amicably.
If a resolution is not reached, users may escalate the matter to the relevant regulatory authority in accordance with Australian gambling laws.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures and User Protection Tools

Pistol is committed to promoting responsible gambling. Users are provided with resources to help manage their gaming activities, including:

Self-exclusion options for users who feel they need a break.
Deposit limits to control spending.
Access to information on responsible gambling practices.

Pistol encourages all users to gamble responsibly and to seek assistance if they feel their gambling may be becoming a problem.